Dear Valued Customers,
Thank you for choosing Your Beauty Gadgets for all your beauty needs. We are committed to ensuring your satisfaction with our products and services. Please take a moment to review our updated return policy to better understand the procedures in place for your convenience.
OUR RETURN POLICY: YOUR SATISFACTION IS OUR PRIORITY
We accept returns under the following circumstances:
- Received a Different or Defective Product: If you receive a product different from your order or a defective item, we are here to assist you.
Please note: We do not accept returns for change of mind.
To process your return:
- Items must be unused and in the original packaging.
- If a returned product is not in acceptable condition, we reserve the right to deny a refund or exchange.
WHAT TO DO IF YOUR ITEM IS DEFECTIVE, INCORRECT, OR DAMAGED:
In the unfortunate event of receiving a defective or wrong product, please contact our customer service team. We prioritize your satisfaction and will assist in addressing the issue promptly. While we do not take responsibility for damages during delivery, we assure you that we take utmost care in packaging.
For efficient processing, please provide:
- Order number
- Fault description
- Video or photo of the faulty product
- Complete delivery address
- Contact number
RETURN PROCESSING TIMELINE:
Processing returns typically takes up to 14 business days from the receipt of your return. Defective product returns are eligible for a full refund, excluding shipping and handling costs.
REFUND TIMELINE:
Refunds are processed within 5 business days of receiving your return. Please contact your card-issuing bank for any inquiries about the posting time to your account. Please note that the refund only covers the commodity price, excluding shipping and other fees.
MODIFYING OR CANCELING ORDERS:
Should you wish to cancel or modify your order, please contact us promptly via email at info@yourbeautygadgets or through our social media channels on Facebook, Instagram, Pinterest, or Twitter. However, once an order has been shipped, it cannot be canceled or modified.
SECURE PAYMENT OPTIONS:
We offer various secure payment options, including credit and debit cards, PayPal, and Apple Pay. Rest assured, our SSL system ensures the security of your transactions.
Thank you for entrusting Your Beauty Gadgets with your beauty needs. We appreciate your understanding of our policies and look forward to serving you with the highest level of satisfaction.
Best Regards,
Your Beauty Gadgets Team